Privacy Policy
Last Updated: January 2025
1. Introduction
Hreenkar Creation and Kambeshwar Agencies ("we," "us," or "our") are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our business as a retail partner, supplier, or through our website.
2. Information We Collect
2.1 Business Information
- Company name and registration details
- GST number and tax information
- Business address and contact details
- Authorized representative information
2.2 Personal Information
- Full name and designation
- Email address and phone number
- Correspondence and communication records
2.3 Transaction Information
- Order history and purchase records
- Payment details and credit terms
- Delivery addresses and logistics information
3. How We Use Your Information
We use the collected information for the following purposes:
- Order Processing: To process and fulfill your orders efficiently
- Communication: To respond to inquiries and provide customer support
- Business Operations: To manage accounts, credit facilities, and partnerships
- Legal Compliance: To comply with GST, tax regulations, and legal requirements
- Service Improvement: To enhance our distribution services and offerings
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Brand Partners: With authorized brands (Dixcy Scott, Enamor, Levis, etc.) for warranty and product support
- Service Providers: With logistics partners for delivery purposes only
- Legal Requirements: When required by law or government authorities
- Business Transfers: In case of merger, acquisition, or business restructuring
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Secure storage of physical and digital records
- Access restrictions to authorized personnel only
- Regular security audits and updates
- Encrypted communication channels for sensitive data
6. Data Retention
We retain your information for as long as necessary to:
- Fulfill business purposes and maintain partnership records
- Comply with legal, tax, and accounting requirements (minimum 7 years as per Indian law)
- Resolve disputes and enforce agreements
7. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent where applicable
8. Cookies and Website Data
Our website may use cookies for:
- Improving user experience and navigation
- Analyzing website traffic and usage patterns
- Remembering preferences and settings
You can control cookies through your browser settings.
Terms & Conditions
Last Updated: January 2025
1. Acceptance of Terms
By engaging in business with Hreenkar Creation (GST: 30AACPB7378Q1ZH) and/or Kambeshwar Agencies (GST: 30AOEPB9968G1ZZ), you agree to be bound by these Terms and Conditions. Please read them carefully before placing orders or entering into distribution agreements.
2. Business Relationship
2.1 Authorized Distribution
We are authorized distributors of premium brands including Dixcy Scott, Enamor, Levis, Lux Cozi, One8 Select, and others in Goa. All products supplied are genuine and sourced directly from brand manufacturers or their authorized channels.
2.2 Eligibility
To partner with us, you must:
- Be a registered business entity with valid GST registration
- Operate a legitimate retail outlet in Goa
- Provide accurate business documentation
- Comply with all applicable laws and regulations
3. Orders and Pricing
3.1 Order Placement
- Orders can be placed via phone, email, or in-person at our facility
- All orders are subject to product availability
- We reserve the right to accept or reject orders at our discretion
- Minimum order quantities may apply for certain products
3.2 Pricing
- Prices are quoted in Indian Rupees (INR) and exclude GST unless stated
- Wholesale prices are subject to change without prior notice
- Confirmed orders will be invoiced at prevailing prices at time of confirmation
- Volume discounts may be available for bulk orders
4. Payment Terms
4.1 Payment Methods
- Cash (for immediate transactions)
- Bank transfer/NEFT/RTGS
- Cheques (subject to clearance)
- Credit facilities (for established partners only)
4.2 Credit Terms
- Credit facilities are offered at our sole discretion after credit assessment
- Credit period: 30 days from invoice date (as agreed)
- Credit limit: As per approved credit line
- Overdue payments may attract interest charges of 2% per month
- Credit facilities may be suspended for overdue accounts
4.3 GST and Invoicing
- All prices are exclusive of GST unless specified
- Valid tax invoices will be provided for all transactions
- Buyers must provide accurate GSTIN for input tax credit
5. Delivery and Shipping
5.1 Delivery Coverage
We deliver across all of Goa, including North Goa (Mapusa, Panaji, Calangute, etc.) and South Goa (Margao, Vasco, Ponda, etc.).
5.2 Delivery Timeline
- Standard delivery: 5-10 business days within Goa
- Express delivery: Available on request (subject to charges)
- Timelines are estimates and may vary due to unforeseen circumstances
5.3 Delivery Charges
- Free delivery for orders above ₹10,000 (subject to location)
- Delivery charges apply for smaller orders
- Remote area delivery may incur additional charges
5.4 Delivery Verification
Upon delivery:
- Buyer must verify product quantity and condition
- Delivery receipt must be signed by authorized personnel
- Any discrepancies must be noted on delivery document immediately
6. Product Authenticity
6.1 Authenticity Guarantee
- All products are 100% genuine and sourced from authorized channels
- We provide proper invoices and brand documentation
- Any counterfeit claims will be investigated and resolved promptly
7. Returns and Exchanges
Please refer to our separate Return Policy for detailed information on returns, exchanges, and refunds.
8. Liability and Indemnification
8.1 Limitation of Liability
- Our liability is limited to the invoice value of the products
- We are not liable for indirect, consequential, or business losses
- Force majeure events absolve us from delivery obligations
8.2 Product Liability
- End-consumer product liability rests with brand manufacturers
- We act as distributors and facilitate brand-customer resolution
9. Intellectual Property
- All brand trademarks, logos, and copyrights belong to respective brand owners
- Buyers must not misuse or infringe upon brand intellectual property
- Authorized marketing materials will be provided by us or brands
10. Termination
We reserve the right to terminate business relationships in case of:
- Non-payment or consistent payment defaults
- Breach of these terms and conditions
- Fraudulent activities or misrepresentation
- Sale of counterfeit or parallel import products
11. Dispute Resolution
11.1 Governing Law
These terms are governed by the laws of India and jurisdiction of Goa courts.
11.2 Dispute Settlement
- Parties agree to attempt amicable resolution of disputes
- Unresolved disputes will be subject to arbitration in Mapusa, Goa
- Courts in Goa shall have exclusive jurisdiction
12. Amendments
We reserve the right to modify these terms at any time. Changes will be communicated to registered partners and effective from the date of notification.
Return & Exchange Policy
Last Updated: January 2025
1. Policy Overview
At Hreenkar Creation and Kambeshwar Agencies, we are committed to providing quality products to our retail partners. This Return Policy outlines the conditions and procedures for returning or exchanging products purchased from us.
Important: This policy applies to business-to-business (B2B) transactions with our retail partners. End consumers should follow the brand's consumer return policy through their point of purchase.
2. Eligibility for Returns
2.1 Acceptable Return Reasons
Returns will be accepted in the following cases:
- Manufacturing Defects: Products with clear manufacturing defects identified upon delivery
- Damaged Products: Items damaged during transit (must be reported immediately)
- Wrong Product Delivered: Incorrect items or sizes shipped
- Missing Items: Shortfall in delivered quantity vs. invoiced quantity
2.2 Non-Returnable Items
The following items are NOT eligible for return:
- Products damaged after delivery or due to improper storage
- Items with removed or tampered tags, labels, or packaging
- Products used, worn, washed, or altered
- Innerwear opened from sealed packaging (hygiene reasons)
- Special order or customized items
- Products purchased on clearance or final sale
- Returns beyond the specified return window
3. Return Timeline
3.1 Reporting Window
- Delivery Issues: Must be reported within 24 hours of delivery
- Manufacturing Defects: Must be reported within 7 days of delivery
- Wrong Products: Must be reported within 48 hours of delivery
3.2 Return Completion
Products must be returned within 15 days from the date of issue reporting and approval.
4. Return Process
Step 1: Report the Issue
Contact us immediately via:
- Phone: +91 94225 93814 | +91 88880 99776
- Email: hreenkarcreation@gmail.com
- Provide: Invoice number, product details, issue description, and photos (if applicable)
Step 2: Return Authorization
- Our team will verify your claim and invoice details
- Do not return products without prior authorization
Step 3: Product Return
- Pack products securely in original packaging (if available)
- Attach copy of original invoice
- Return products to our address or arrange pickup (as per agreement)
Step 4: Inspection and Resolution
- Returned products will be inspected within 5-7 business days
- You will be notified of the inspection outcome
- Approved returns will be processed as per resolution option
5. Return Resolution Options
5.1 Replacement
- Defective/wrong products will be replaced with correct items
- Replacement shipment subject to stock availability
- No additional charges for replacement shipping
5.2 Credit Note
- Credit note issued for value of returned products
- Can be adjusted against future purchases
- Valid for 6 months from issue date
6. Shipping and Return Costs
6.1 Our Responsibility
We bear return shipping costs for:
- Manufacturing defects
- Wrong products delivered by us
- Damaged products during transit (with proof)
6.2 Buyer's Responsibility
Buyer bears return shipping costs for:
- Change of mind (if applicable)
- Ordered wrong products
- Size/style exchanges
7. Special Conditions
7.1 Bulk Orders
- Special return terms may apply for large bulk orders
- Must be discussed and agreed upon during order placement
- Documented in purchase order or agreement
7.2 Seasonal/Promotional Items
- May have modified return windows
- Clearance items generally not eligible for return
- Special terms communicated at time of purchase
8. Dispute Resolution
In case of disputes regarding returns:
- We will make every effort to resolve issues amicably
- Product inspection reports may be used for final decision
- Management decision will be final in ambiguous cases
Important Notes:
- Always inspect products upon delivery before signing delivery receipt
- Note any visible damage or discrepancies on delivery document
- Keep original packaging and invoice for all return scenarios
- Photograph issues for faster claim processing
9. Policy Updates
We reserve the right to modify this return policy. Changes will be communicated to registered partners and effective from date of notification.